OUR STORE POLICIES

Things You Need to Know

We founded Babble and Bear with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Packing Services

GENERAL INFORMATION

  • Babble and Bear is located in South Yorkshire and is a home based business.

  • By placing an order through our site you are confirming that:

    • You consent to email communication regarding order notifications and billing.

    • Items ordered are for personal use and not for resale.

  • We reserve the right to refuse or cancel any order. We will attempt to notify you via the email address given at checkout if this is the case.

SAFETY AND AGE RECOMMENDATIONS

At Babble and Bear, safety and comfort is our top priority. We ensure that all of our toys comply with and exceed the Toys Safety Regulations (2011) and all carry the CE marking on the products or packaging.
The recommended age for each toy can be found in the product description for each toy sold by Babble and Bear. The recommended age is a guideline set by the manufacturers and suppliers. Toys containing small parts are not recommended for children under three. Please use the age recommendations as a guide – your own judgement should be used to decide if you think the toy is suitable for the child you are intending it for.
If you have any further questions regarding the safety or age recommendations of the toys sold by Babble and Bear, please contact us at help@babbleandbear.co.uk.

RETURNS AND EXCHANGES

  • Personalised items are non-refundable once the order has been placed.

  • Non-personalised items may be returned within 28 days. Please contact us if you wish to make a return.

  • Returns must be unused and in their original packaging.

  • Faulty products must be reported within 28 days of receiving the item. Please send a picture of the fault and a brief description to help@babbleandbear.co.uk

  • We will refund the original delivery cost only if the whole order is being returned.

  • Your refund will be processed within 14 days from the day on which we receive the product back from you or proof of postage is received.

OUR PRODUCTS

  • We attempt to display our products as accurately as possible, though we cannot guarantee that colours may not vary slightly depending on your device.

SHIPPING

  • Standard shipping is £2.95 and is sent with Royal Mail 2nd Class

  • Standard shipping is FREE over £50

  • Express delivery is £4.99 and is shipped with Royal Mail 1st Class

  • Express delivery is FREE over £150

  • UK shipping only

  • FREE click and collect is available for local customers to S25. Please email us at help@babbleandbear.co.uk to utilise this service as collection is from my personal address.

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